FREE Shipping through January 2019! 

Care & Delivery

What in the heck is laminated cotton fabric?
Well… a laminate finish is added to the right side of 100% cotton fabric – the outside of your Grey Duck Bag. It is thin and flexible and wipes clean with a damp cloth. The laminate coating makes the fabric water resistant, which means it will keep the things inside your bag dry or keep the wet things in your bag from getting everything wet.  

Oil cloth and vinyl are similar fabrics and each has its own purpose. I choose to use laminated cotton because of its flexibility – literal flexibility. You can half fill your Collector with swimsuits, scrunch it up and stuff it in the bottom of you backpack and all will be well – even if your water bottle leaks!

The laminate is CPSIA compliant, BPA free, lead and phthalate free and approved for kids 12 and under. 

How should I clean my Grey Duck Bag?
Usually you can just shake it out or wipe it clean (or wipe it dry if your water bottle accidentally spilled all over it – make sure that lid is tight!). If it gets really dirty - think squashed grapes… open bottle of sunscreen… your Grey Duck Bag can be tossed in the washer. I recommend cold wash and DO NOT DRY in the drier, just hang it up

What is the difference between Zippered Bags and Boxy Pouches?
Boxy Pouches stand open by themselves. Folks usually stuff them with toiletries, snacks or art supplies. The boxy pouch design makes it easy to sift through its contents.

Zippered Bags are flat. They are designed for packing and getting your stuff from one place to another – sunscreen, swimsuits, wallets and phones….and keeping your stuff dry.

Sending gifts?
Please let us know that this is a gift and we will wrap it, send a note and skip the invoice. Please email us with your order number and what you would like the note to say. AND make sure you put your lucky friend’s (BFF, mom, mother-in-law, pre-school teacher, daycare provider, summer nanny, that woman who gave you a great massage…) address as the ship to address!

When will I receive my bags?
Grey Duck Bag Co. offers $3 flat rate shipping via USPS mail for all bags shipping to US addresses only. There is no minimum purchase required.

What is for sale on the website is ready to go, so bags ship the same day or next business day.  Our mail leaves Ely for Minneapolis at 11 AM (by default, we ship USPS First Class Mail) and takes about 3 business days to get to you. 

How do I cancel my order? Get a refund or exchange a bag?
We are happy to do exchanges or refunds for items in original condition.

To start the process, simply send us an email at greyduckbags@gmail.com and we will get back to you as soon as possible.  

To return/exchange your product, please mail your bag to:

Grey Duck Bag Co.
34 S 2nd Ave E STE 208
Ely, MN 55731

You will be responsible for paying for your own shipping costs for returning your item. 

When your refund is processed, a credit will automatically be applied to your original method of payment.  

How do I track my order?
After you place your order and we have shipped your package, your tracking number was sent to the email address you provided. If you did not get, or lost that email, contact us and we will get a new one out to you.

What are your business hours?
We are creating, shipping and answering emails 8 am – 2 pm Monday through Thursday.

If you question is not answered here please shoot us an email at greyduckbags@gmail.com